Refund policy

We ship perishable food, so we can't take returns. What we can do is stand behind every box that leaves here. If something goes wrong, we make it right — replacement or refund, your choice.

We'll replace or refund if:
Your box arrives damaged, crushed or leaking.
The gel packs are completely thawed and the sausage is warm to the touch on arrival.
Your order is wrong, incomplete, or something is missing.
The box never arrives.
How to tell us
Email cotuafactory@gmail.com within 48 hours of delivery with your order number and a photo of the box and the product. Please keep the packaging until we've sorted it out — the carrier sometimes asks for it.

We answer every one of these ourselves. There is no form and no ticket number.

What isn't covered
Arriving cold but not frozen. This is normal, expected and safe. Our sausages are fully cooked and travel in an insulated box with gel packs. Cold on arrival is exactly what should happen.
Delivery delays or failed deliveries caused by an incorrect or incomplete address.
Change of mind after the box has shipped. Perishable food can't be resold once it leaves us.
Cancelling an order
Email us before your order ships and we'll cancel it and refund you in full. Once the box is on a truck we can't recall it.

Refund timing
Approved refunds go back to your original payment method. Your bank usually takes 5–10 business days to show it.

Chorizo's Factory · Cotua Factory LLC · Cypress, Texas · USDA Est. 13453